If you were to experience any issues with your account, it would be easier for UCL support staff to investigate and provide assistance if the messages were coming via your actual email address: f.bloggs.14 @ ucl.ac.uk.
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If you have tried with those options posted on internet by UCL ISD staff and by Didi Hoffmann but they didn't work maybe you have also tried with 'How to forward your [email protected] email' too. But forward